hq777 Privacy Policy

1.1 hq777 ("we", "us", "our", or "the Company") operates the online casino and sports betting platform accessible at hq777.ws (the "Platform"). This Privacy Policy describes how hq777 collects, uses, stores, shares, and protects the personal data of individuals who register for or use the hq777 Platform ("you" or "Player").

1.2 hq777 takes data privacy seriously. The Platform is designed to collect only the personal data that is necessary for the purposes described in this Policy. Where we rely on your consent to process personal data, that consent can be withdrawn at any time without affecting the lawfulness of processing that took place before withdrawal.

1.3 This Privacy Policy should be read alongside the hq777 Terms and Conditions and Responsible Gaming Policy, which are incorporated by reference.

1.4 By registering an hq777 account or continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood how hq777 processes your personal data.

2.1 hq777 is the data controller in respect of the personal data collected through the Platform. As data controller, hq777 determines the purposes for which and the means by which personal data is processed.

2.2 hq777 operates under an international gaming licence. Data processing activities conducted by hq777 are subject to the data protection requirements imposed by that licensing jurisdiction, in addition to any applicable data protection obligations under the laws of Pakistan.

2.3 If you have any questions about how hq777 processes your personal data, or wish to exercise any of the rights described in Section 10, you may contact the hq777 support team via live chat, available 24/7, or by writing to the support email address published on the Platform.

3.1 hq777 collects the following categories of personal data from players:

3.2 hq777 does not collect special categories of sensitive personal data (such as health, religion, or political opinion) unless specifically required by regulatory obligations and with your explicit consent where required by law.

4.1 Directly from you — when you register an hq777 account, complete KYC verification, make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, contact support, or update your account settings.

4.2 Automatically — when you use the Platform, hq777 automatically collects technical data including your IP address, device identifiers, browser type, and session activity data. This collection is necessary for platform security, fraud detection, and responsible gaming monitoring.

4.3 From third parties — hq777 may receive data from identity verification service providers, payment processors, fraud prevention agencies, and licensed gaming software providers where such data is necessary to verify your identity, process payments, or investigate suspected fraud.

5.1 hq777 processes personal data for the following purposes, relying on the stated legal basis in each case:

• Account registration and management — necessary for the performance of the contract between you and hq777.
• Identity and age verification (KYC) — necessary to comply with hq777's international gaming licence obligations. All players must be 21 years of age or older. 21+
• Processing PKR deposits and withdrawals — necessary for contract performance and to prevent financial fraud.
• Fraud detection and anti-money-laundering checks — necessary to comply with legal obligations under the gaming licence and applicable financial crime prevention standards.
• Responsible gaming monitoring — necessary to comply with licence conditions requiring hq777 to identify and respond to indicators of problem gambling.
• Customer support — necessary for contract performance and hq777's legitimate interest in resolving player issues efficiently.
• Platform security and technical integrity — hq777's legitimate interest in maintaining a secure and fair gaming environment.
• Marketing communications — based on your consent, where you have opted in to receive promotional material from hq777.
• Analytics and platform improvement — hq777's legitimate interest in understanding how the Platform is used in order to improve features and performance.

6.1 hq777 does not sell, rent, or trade your personal data to third parties for commercial purposes. hq777 shares personal data only in the following circumstances:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum data necessary to process your PKR transactions securely.
• Identity verification providers — third-party KYC service providers receive identity documents and verification data solely for the purpose of fulfilling hq777's age and identity verification obligations.
• Licensed game providers — casino game studios and sportsbook data providers receive session and wagering data required to deliver game outcomes and settle bets correctly.
• Fraud and AML screening services — hq777 may share data with fraud prevention and anti-money-laundering screening providers as required under its gaming licence.
• Regulatory and licensing authorities — hq777 may be required to disclose data to its licensing authority, law enforcement agencies, or other competent regulatory bodies where legally required to do so.
• Corporate transactions — in the event of a merger, acquisition, or asset sale involving hq777, personal data may be transferred to the acquiring entity, with notice given to affected players where required by law.

6.2 All third parties with whom hq777 shares personal data are required to process that data in accordance with applicable data protection standards and for no purpose other than the delivery of the contracted service.

7.1 hq777 operates on an international basis and may transfer personal data to, or process it in, countries outside Pakistan. Where such transfers occur, hq777 ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to the protections required under hq777's gaming licence.

7.2 Appropriate safeguards for international data transfers may include: contractual data processing agreements incorporating standard data protection clauses; transfers to jurisdictions recognised as providing adequate data protection; or other lawful transfer mechanisms applicable under the governing framework of the licensing jurisdiction.

7.3 You may request details of the safeguards applicable to any specific international transfer of your personal data by contacting hq777 support.

8.1 hq777 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal and regulatory retention obligations.

8.2 The following general retention periods apply:

• Account and KYC records — retained for a minimum of five (5) years from the date of account closure, as required by hq777's gaming licence anti-money-laundering obligations.
• Transaction and financial records — retained for a minimum of five (5) years from the date of each transaction.
• Gaming and session logs — retained for three (3) years from the date of each session, or longer where a dispute or investigation is ongoing.
• Support communications — retained for two (2) years from the date of the interaction, or longer where the communication relates to an unresolved complaint.
• Marketing consent records — retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent basis.

8.3 Where personal data is no longer required for any lawful purpose, hq777 will securely delete or anonymise that data in accordance with its data destruction procedures.

9.1 hq777 implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between player devices and hq777 servers;
• Encryption at rest for sensitive personal data including CNIC copies and financial records;
• Access controls restricting hq777 staff access to personal data on a need-to-know basis;
• Two-factor authentication options for player accounts;
• Regular security audits and penetration testing of the hq777 platform infrastructure;
• Intrusion detection systems and real-time monitoring of platform activity for anomalous behaviour.

9.2 Notwithstanding these measures, no internet-based platform can guarantee absolute security. hq777 encourages all players to use strong, unique passwords, enable two-factor authentication, and report any suspected unauthorised access to their hq777 account without delay.

9.3 In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, hq777 will take steps to contain the breach, assess its impact, and notify affected individuals in accordance with applicable legal obligations.

10.1 Subject to the conditions and limitations set out in applicable data protection law and the obligations imposed by hq777's gaming licence, you have the following rights in relation to the personal data hq777 holds about you:

• Right of Access: You may request a copy of the personal data hq777 holds about you. hq777 will respond within 30 days of receiving a valid request.
• Right to Rectification: If any personal data hq777 holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. This right is subject to hq777's legal retention obligations under its gaming licence.
• Right to Restriction: You may request that hq777 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is disputed.
• Right to Data Portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing of your personal data where it is based on hq777's legitimate interests, including direct marketing. hq777 will cease that processing unless it has compelling legitimate grounds that override your interests.
• Rights Related to Automated Decision-Making: Where hq777 makes decisions about you based solely on automated processing that produce significant legal or similarly significant effects, you have the right to request human review of that decision.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

10.2 To exercise any of these rights, contact hq777 support via live chat or by writing to the support email address published on this Platform. hq777 may request proof of identity before processing your request.

11.1 hq777 uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies — required for the Platform to function correctly, including session management, login authentication, and security. These cannot be disabled without disrupting Platform functionality.
• Functional cookies — used to remember your preferences such as language settings and display options. These are not strictly necessary but improve your experience.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the Platform. This information helps hq777 understand which features are most used and where improvements are needed.
• Security cookies — used to detect and prevent fraudulent login attempts, identify unusual account activity, and support responsible gaming monitoring.

11.2 hq777 does not place third-party advertising tracking cookies on the Platform without your consent. You can manage and delete cookies through your browser settings. Disabling essential cookies will affect Platform functionality.

12.1 The hq777 Platform is strictly for use by individuals aged 21 years and above. 21+ hq777 does not knowingly collect personal data from individuals under the age of 21. Age is verified via CNIC during the KYC process before any withdrawal is processed.

12.2 If hq777 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately, the account will be closed, and any balance resulting from wagers placed will be forfeited in accordance with the hq777 Terms and Conditions.

12.3 If you are a parent or guardian and believe that your child has registered an hq777 account, please contact hq777 support immediately via live chat.

13.1 hq777 may send you promotional communications — including welcome bonus offers, PSL betting promotions, new game announcements, and seasonal campaigns — where you have expressly consented to receive such communications at registration or subsequently through your account settings.

13.2 You may opt out of marketing communications at any time by: (a) updating your communication preferences in the Notifications section of your hq777 account settings; (b) contacting hq777 support via live chat and requesting removal from marketing lists; or (c) using the unsubscribe link included in any promotional email sent by hq777.

13.3 Opting out of marketing communications will not affect the delivery of transactional communications required for account management, such as deposit confirmations, withdrawal notifications, and security alerts.

13.4 hq777 will not send marketing communications to players who have activated a self-exclusion or cool-off period under the hq777 Responsible Gaming Policy.

14.1 The hq777 Platform does not include links to third-party websites for the purpose of this Privacy Policy. To the extent that any game content or promotional material references a third-party studio or provider, the data practices of those third parties are governed by their own privacy policies, which are independent of this document.

14.2 hq777 is not responsible for the privacy practices or data handling of any third-party game provider, payment processor, or identity verification service beyond the contractual data processing obligations that hq777 imposes on such parties as described in Section 6.

15.1 hq777 may update this Privacy Policy from time to time to reflect changes in how we process personal data, changes in applicable law, or changes to hq777's business operations. The version number and effective date at the top of this document will be updated to reflect each revision.

15.2 Where changes to the Privacy Policy are material — meaning they significantly affect how hq777 uses your personal data or the rights available to you — hq777 will provide at least 14 days' advance notice via email to your registered address or via a prominent notice on the Platform.

15.3 Your continued use of the hq777 Platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not accept the revised Policy, you should cease using the Platform and contact support to arrange account closure.

16.1 If you have any questions, concerns, or requests relating to this Privacy Policy or hq777's processing of your personal data, please contact the hq777 support team using any of the following methods:

• Live Chat: Available 24 hours a day, 7 days a week via the hq777 Platform. Average response time is 3–5 minutes.
• Support Email: [email protected] (plain text — not a clickable link)
• Languages: Support is available in English and Urdu.

16.2 hq777 aims to respond to all privacy-related enquiries within five (5) business days. Complex requests, such as subject access requests, will receive an acknowledgement within five business days and a substantive response within thirty (30) days.